Since the rapid spread of COVID-19, businesses across the globe have felt the pressure to understand their customer experience better. With a major shift in the buying journey in just a few months, businesses have had to rethink their strategies all while keeping safety and customer experience top of mind. From the closure of brick...Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.