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April 20, 2020
Businesses around the world have felt the ripple effect of COVID-19 over the span of a few short months. Many businesses are now inundated with requests and inquiries from customers, causing support and care teams to be stretched thin to meet the unusual high demand. This has led to longer wait times and in some...
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The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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