Day

May 21, 2019
When it comes to measuring customer satisfaction, the Net Promoter Score (NPS) has remained a tried and true metric for many years. Used within  a number of industries, an NPS survey asks a simple one phrase question, that provides constructive feedback and an understanding of overall sentiment, using a scale from 1 to 10. With...
Continue Reading

The Benbria Blog

The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

Subscribe

Latest Insights

Top Tips To Leveraging WhatsApp For Business
September 17, 2019By
Best Practices To Measure The Customer Experience
August 28, 2019By
Partner Spotlight: Tripleseat
August 15, 2019By