Day

March 18, 2019
Introduction Over recent years, customer experience has taken great precedence. With customers demanding more authentic, real-time, tailored experiences, it’s no longer sufficient for businesses to hand over any product or service without incorporating the customer into each and every aspect. With a new set of customer expectations, listening to the voice of the customer has...
Continue Reading

The Benbria Blog

The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

Subscribe

Latest Insights

The Importance Of Employee Engagement
April 15, 2019By
Elements of a Successful Net Promoter Score (NPS)
April 1, 2019By
How To Improve Your NPS Survey Response Rates
March 22, 2019By