Day

October 31, 2018
Calculating one’s Net Promoter Score has been a long used tactic to gauge business performance. Through various studies and reports, it’s been dubbed the “ultimate metric for gauging customer loyalty” and has helped companies in multiple verticals gain a competitive edge.   Understanding one’s Net Promoter Score over the years has had its advantages, however...
Continue Reading
HITEC 2019 Book A Meeting banner

The Benbria Blog

The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

Subscribe

Latest Insights

Understanding Net Promoter Score Calculation
May 21, 2019By
12 Questions You Should Be Asking Your Employees In A Satisfaction Survey
May 13, 2019By
Man Texting
16 Exceptional Examples of a Customer Satisfaction Survey
April 29, 2019By