It’s no secret that customers enjoy using multiple channels to communicate. Whether they prefer talking on the phone, using live chat, WhatsApp, Facebook Messenger, email, or all of them at once, customers now more than ever expect an omni-channel experience from businesses. In fact, in a recent study by Commerce Hub it was proven that...Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.