Today, creating a customer-centric culture has never been so critical. With the rise of social media and customers who are more vocal than ever, providing anything but excellent service can put your brand at risk. Although historically customers have always been number one for businesses, creating a customer-centric culture is a much deeper approach...Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.