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April 27, 2018
As a thriving business, it is important to understand and be aware of common or re-occurring conversation topics between customers and team members.   Knowing common topics and trends within your business and how they correlate with one another, can help you attain a deeper understanding of your business operations and the overall customer experience. ...
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The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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