As a thriving business, it is important to understand and be aware of common or re-occurring conversation topics between customers and team members. Knowing common topics and trends within your business and how they correlate with one another, can help you attain a deeper understanding of your business operations and the overall customer experience. ...Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.