Staying on top of customer messages is essential to improving your customers overall experience and running a more efficient and reliable business. In fact, the sooner you respond to a customer the better. According to a SalesForce study, “64% of consumers and 80% of business buyers said they expect companies to respond to and...Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.