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July 31, 2017
Since its invention in the late 19th century, the telephone has been an indispensable tool for brands to connect with consumers, and vice versa. In its early days, it was such a luxury that only the rich could afford it, and a telephone could only make a call to another that was paired with it....
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The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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