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December 15, 2016
Getting guest messages into the hands of the appropriate staff members so they can respond within a reasonable time frame is crucial to the efficient functioning of a guest engagement solution. That’s why Loop has an automatic escalation feature — to make sure no guest messages slip under the radar, and that all guests are...
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The Benbria Blog

The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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