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August 24, 2016
  Along with its messaging capabilities, Loop allows staff members to program scripted responses to send to guests in different scenarios. Scripted responses have multiple benefits. They give guests the information they need as fast as possible, as staff members do not have to manually respond to every single request or comment. Simultaneously, this enables...
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The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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