Service Providers
Reach Customers Using their Channel of Choice
By using the customer’s channel of choice to communicate timely and relevant information, BlazeCast Customer Notification solution enables service providers to ensure a better service experience through automated, interactive and proactive notifications to customers. BlazeCast enables service providers to improve customer satisfaction, retention and service levels, while increasing revenue through targeted special offers and decreasing costs via optimized operations.
Actionable, Interactive and Proactive Notifications
With Benbria BlazeLoop Customer Engagement solution, carriers and cable operators can deliver on their brand promise by intelligently capturing customer feedback from social media, mobile apps, texting and other sources, and directing it to accountable staff who can engage, act, and resolve customer issues in real-time.
Solution Benefits
- Improve Customer Satisfaction – deliver real-time, personalized and interactive notifications over the customer’s preferred choice of media via landline, mobile phone, IP phone, text, email or other customized channels
- Lower Call Center Costs – reduce inbound call center call volumes and offload outage inquiries with proactive customer notification
- Improve Customer Experience – implement a multi-channel engagement model, across voice, text, email, mobile apps, and social media that will drive more timely and effective engagement with customers
- Optimize Daily Operations – automate communications for billing notices, special offers, time-of-use pricing, consumer demand reduction, etc.