Are you in the LOOP?
Retailers often struggle with low close rates upwards of 40% and are uninformed as to why patrons are walking out without making a purchase. Loop™ Mobile Customer Engagement by Benbria helps companies capture on-the-spot customer input while the customer is still on the business property. Loop intelligently directs the concern to front-line staff who can engage, act, and resolve customer issues in real-time, resulting in higher sales close rates, stronger customer relationships, repeat business, and best of all, turning happy customers into a true competitive edge!
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Different from a survey in style, engagement and benefit, Loop captures on-the-spot customer input from a variety of channels (store front, social media, app, texting, email, etc.) and makes it actionable by directing relevant input to front-line staff who can engage, act, and resolve customer issues in real-time.
The result – improved customer relations, recovered at-risk customers, increased sales close rates, repeat visits, referrals and improved business operations.
Increase Conversion Rates
Benbria made possible an 18% rise in same-store sales for a Fortune 1000 customer by equipping over 2000 locations with the ability to see, act, and close on customer-facing issues immediately. Benbria enables a cultural change amongst front-line staff by ensuring that the customer experience remains a top priority.
Real-time metrics are available to all levels of management, holding the front-line staff accountable for enhancing customer relations and improving the experience for the next customer through the door.
Recover At-Risk Customers
While customers are sharing their experiences on social media and other channels, the challenge businesses face is that real-time customer input is not visible to the front-line managers who could use this valuable insight to to recover at-risk customers and reduce the risk of negative publicity via word-of-mouth and social media.
By empowering front-line staff to listen to customers and resolve their issues, Loop turns employees into active supporters, customers into advocates, and great customer experiences into repeat business and referrals.
Improve Business Operations
Loop is a socially-connected platform that provides a one-to-one connection between the customer and staff. Loop is very different from website feedback forms, email and surveys by empowering front-line staff to listen, act, and resolve issues as they happen. Real-time notification, response and resolution ensure that business operations are improved daily resulting in an enhanced experience for at-risk customers as well as the next customer through the door.