Retail

Improve Loyalty Through Real-Time Engagement

In today’s fiercely competitive economy, BlazeLoop enables retailers to improve customer responsiveness as the key to increasing loyalty and enduring profit. Research from the U.S Office of Consumer Affairs highlights this trend where 95% of dissatisfied customers would continue to do business if their problem was solved quickly.

Improve Operations Through Real-Time Resolution

While customers are sharing their experiences on social media and other channels, the challenge businesses face is that real-time customer feedback is not visible to the front-line managers who could use this valuable insight to engage customers in real-time, enhance their experience, resolve their issues, improve loyalty, and replicate good practices. By helping companies transform customer input into action, resolution and follow up, BlazeLoop turns employees into active supporters, customers into advocates, and great customer experiences into repeat business and referrals.

Improve Sales Through Repeat Business and Referrals

BlazeLoop helps retail companies create exceptional experiences that deliver on the brand promise by intelligently capturing customer feedback from social media and a variety of other sources, and directing it to front-line staff who can engage, act, and resolve customer issues in real-time. In addition, by using the customer’s channel of choice to communicate timely and relevant information, BlazeCast® Intelligent Mass Notification solution enables retail companies to improve satisfaction and ensure a better service experience through automated, interactive and proactive notifications to customers. The result: stronger customer relationships, repeat business, positive word of mouth, and best of all, turning happy customers into a true competitive edge!

Solution Benefits

• Increase Same-Store-Sales – improve loyalty and referrals by holding the front-line staff accountable for improving satisfaction and the experience for the next customer through the door
• Save At-Risk Customers – immediately know when a customer has an issue, empowering employees to take immediate, remedial action. This helps businesses protect recurring revenue and increase satisfaction
• Enhance Customer Experience – interact with customers across a wide range of social networks and channels
• Improve Customer Satisfaction – direct real-time customer feedback to front-line staff and resolve issues in a timely manner; build goodwill and brand equity
• Improve Employee Performance – use real-time customer input to reward employees and replicate good practices
• Real-Time Reports – metrics are centrally tracked and available in real-time to all levels of management