Enterprise

Distributing timely information across an enterprise is essential to many aspects of your business, from managing your supply chain and making staffing arrangements to communicating policy changes and ensuring business continuity. Benbria BlazeCast® integrates with your existing business processes to notify everyone affected by changing business conditions. In addition to being an effective notification platform, BlazeCast empowers enterprises to maximize operational efficiencies, improve customer loyalty, reduce management overhead and simplify repetitive processes.

Benefits

• Improve Customer Satisfaction – automate communications for order status, shipment notification, new services or products, special offers, customer feedback, etc.
• Improve Revenue and Retention – captivate customers using compelling voice and text promotions via mobile, IP phone, SMS, PCs, etc.
• Maximize Operational Efficiencies – notify offices and supply chain across a variety of mediums and devices including phones, SMS, email, overhead speakers, desktops and two-way radios.
• Optimize Business Processes – utilize customized templates to improve business processes, supply chain, inventory delivery, schedule changes, etc.
• Enhance Customer Lifecycle – foster customer experience with welcome outreach, new account set up, contact info confirmation, contract renewal notifications, collections, etc.
• Ensure Communications Compliance and Reporting – satisfy regulatory compliance requirements, such as Sarbanes-Oxley and NASD 3510; meet reporting requirements through automated notifications, real-time confirmations, and comprehensive audit reporting.
• Improve Transparency and Accountability – generate real-time reports consisting of auditable record of events on open, acknowledged and closed issues.
• Enhance Crisis Response – respond quickly and accurately to crisis; communicate rapidly and clearly to employees, vendors and other stakeholders; prevent communications mistakes and enable a quick return to normal business operations.

Learn More

• Multi-Point Activation – from the user’s preferred device, flexibly initiate an alert or a page from a landline phone, IP phone, computer or mobile device.
• Advanced SMS – send text alerts to mobile phones and request acknowledgement of tasks in an efficient manner
• Find-Me, Live Conferencing – automates the process of reaching stakeholders through sequential phone numbers and connects them to a live conference call for instruction
• PC Desktop Alert – fast, reliable and intrusive audio/visual messages to desktop computers
• Text-to-Speech – send live or pre-recorded text-to-speech messages via SMS, phone, mobile
• Multi-vendor Support – realize improved return on investment by leveraging existing PBX investments and other Unified Communications systems already deployed
• Industry-leading Support – Benbria’s consultants and advanced solution architects work with your organization every step of the way to understand your unique environment and provide best practices on system configuration, design, installation and use.