Intelligent Notification Features and Benefits
Multi-point Activation
Allows non-technical administrators to flexibly initiate an alert or a page from a landline phone, IP phone, computer or mobile device. With one action – via the web, mobile or phone – administrators are able to quickly and efficiently send custom and predefined messages to key stakeholders.
Benefits
- Expedite Notification – quickly broadcast alerts from a variety of devices such as a computer, IP phone, landline phone and mobile device
- Simplify Communications – reduce the complexity of communicating to thousands of people across multiple communications channels
- Improve Incident Response – free up personnel to focus on effectively managing the incident, rather than a myriad of communications logistics
Advanced Text Notification (SMS)
Text Alerts is a fast, robust, and reliable means of communicating information quickly to key stakeholders. A well-designed incident notification system will leverage the power of a SMS aggregator with wide global cellular carrier coverage. This will provide the notification system with the advantages of ease, scale, reliability and cost effective accessibility of text sending.
Benefits
- Speedy Notification – SMS messaging is faster than voice communication and allows near-instantaneous dissemination of important information
- Notification Acknowledgement – active recipient acknowledgement ensures the message was sent; recipients can press a key on their phone, computer, or text back via SMS to acknowledge that they received the text
- Contact Database – recipients opt in to receive text notifications which ensures database is up-to-date and complies with carrier regulations around SMS messaging
- SLA (Service Level Agreement) – SMS text messaging puts a smaller load on cellular circuits than voice communication, and allows near-instantaneous dissemination of important information
- Real-Time Reporting – Ensure messages are sent with up to the second real-time monitoring and reporting of sent and acknowledged broadcasts
Innovation
- SMS Aggregator – SMS text messages are sent directly to cellular carrier text networks ensuring Benbria’s customers are able to send mass text alerts in a fast and efficient manner
- SMS Short Codes – BlazeCast provides administrators with the capability to quickly send a text and request message confirmation
- User Security – through the BlazeCast API, you can easily incorporate the SMS opt in into your authenticated corporate intranet, campus network, etc., where valid users can sign in and enroll for SMS alerts
- SMS Sender Security – SMS messages sent through BlazeCast are always sent from the same code, which cannot be spoofed, assuring recipients that the SMS message they receive is a valid message from their organization
Auto Dialer
Enables administrators to automate pre-recorded text-to-speech outbound calling to a mass audience over landline and mobile devices in a fast and efficient manner. Companies can increase customer loyalty and retention by efficiently reaching customers and key stakeholders to provide important information such as outages, order status, delivery, appointment reminders, crisis management, marketing messages, product updates, promotional offers, etc.
Benefits
- Expedite Notification – quickly broadcast voice messages to a mass audience
- Campaign List Management – operate multiple auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters
- Data Import – easily import outbound and automated calling lists with a user-friendly wizard
- Text to Speech – automatically convert text data into spoken words
- Real-time Reporting – personalized dashboards to monitor statistics on answered calls, voicemail and busy signals
- Increase productivity – automate routine outbound calls for up-sell and cross-sell opportunities
Computer Desktop Notification
Provides a fast and reliable way to reach a campus community by sending captive, full screen electronic alerts to network connected computers. Computer Desktop Alert serves as a reliable emergency communications channel when conventional methods of email, cell phones, and landline phones fail due to throughput, technical or ‘contactability’ issues.
Benefits
- Captivate Audience – intrusive full screen alerts must be acknowledged before being dismissed by the recipient
- Ensure Protection and Safety – rapidly notify key stakeholders of incidents; integrate computer alert with cross-media notification to ensure a layered, end-to-end communication strategy
- Improve Incident Response – critical notification with computer lockdown to enforce evacuation
- Rapid Notification – very fast message delivery to thousands of computer in a matter of seconds
- Alert Acknowledgement – request message acknowledgement directly from the computer screen enabling administrators to verify which devices have confirmed receipt
- Lower Communications Costs – no per-message cost
Innovation
- Full Screen Alert – captivate audience with full screen message alert; message shows up on top of all windows and spans the size of the screen to ensure it is seen
- Device Disablement – computer lock ability disables mouse and keyboard and prevents critical messages from being disregarded
- Targeted Communications – flexible grouping by IP address, IP address range, host name, and support for wild cards, to reflect grouping by geography, floor, department, etc.
- Coverage – easily mass deploy client software using Microsoft Group Policy Software Installation or Microsoft SMS
Precision IP Paging
Allows any computer, digital phone or mobile device on the network to page to the speakers and phones, offering flexibility over traditional paging. IP Paging makes it safe, easy and reliable for people to communicate one-on-one or to a targeted group.
Benefits
- High Accessibility – initiate a page from any computer or mobile device with a browser on the network
- Targeted Notifications – select specific speakers in a web-based map view to broadcast customized messages to targeted paging areas (building, floor, classroom, etc.)
- Simplify Operations, Lower Costs – reduce the need for separate infrastructure for paging, phones and bells, by unifying them into one integrated IP network; manage all devices from one, easy-to-use web interface
HTML Alert
Since no one communication channel can quickly and effectively reach an entire group or community, BlazeCast delivers another layer of notification by enabling administrators to push critical text and HTML messages to phones, computers and mobile devices.
Benefits
- Captivate Audience – critical notifications flash lights and beeps on phone; display text and images on phone or wireless mobile handsets
- Speedy Notification – rapidly notify key stakeholders of critical incidents
- Enable Accountability – notifications must be acknowledged by the corresponding device
- Discretion – texting and HTML notifications are a discreet mode of communication, compared to phone calls
Find Me, Live Conferencing
Automates the process of tracking down key stakeholders through sequential phone numbers. Once a stakeholder is reached, the administrator has the option of sending an automated alert to the recipient or connecting the recipient on a live conference call for group discussion and instruction.
Benefits
- Speedy Notification – calls recipients using their prioritized list of phone numbers until they are reached
- Acknowledgement – find-me and message receipt confirmation functionality ensures important messages are received within a timeframe for compliance and audits
- Expedite Incident Response – quickly notify, assemble and deploy incident response teams; immediately discuss and respond to situations with instant conference calling
- Situational Awareness – quickly notify and update incident response teams and key stakeholders with ongoing status updates
Text-to-Speech
Enables administrators to send live or pre-recorded text-to-speech messages via phone and mobile device in a fast and efficient manner. Giving users access to an audio version of the content enriches the user experience while making it available anywhere and at any time.
Benefits
- Expedite Notification – start emergency call-outs fast and easy via phone, computer or mobile device
- Reduce Costs – lower cost per call
- Optimize processes – save time; improve productivity
As part of a layered communications plan, email notifications can be sent in tandem with a variety of other communication channels. To expedite notifications, BlazeCast allows administrators to create and store email templates within the system for future use for time-intensive incidents.
Benefits
- Speedy Notification – quick communications at the push of a button
- Multi-point Activation – send email notifications via computer or mobile browser
- Layered Notification – send email notifications in tandem with other channels such as SMS, page, etc.
- Targeted Communications – broadcast messages to specific audiences and areas
CAP (Common Alerting Protocol) Support
BlazeCast complies with Common Alerting Protocol (CAP), the industry standard for exchanging emergency information between CAP-compliant devices and services. CAP standardizes the content of alerts and notifications across all hazards, including law enforcement and public safety. BlazeCast automatically disseminates messages from 3rd-party systems that use CAP which may further aid with efficient communication by incorporating information feeds from government sources and agencies, etc.
Benefits
- Streamline Notification – standardizes the content of alerts and notifications
- Multi-activation – using a single input reduces the cost and complexity of notifying many warning systems
- Interoperability – compatible with all kinds of information systems and public alerting systems