Loop® helps restaurants digitally engage customers to focus front-line staff on operational excellence. Measured benefits include increases in: same store sales, customer satisfaction, data for operational change measurement, opportunities for coaching and opportunities for customer recovery. Loop rates are typically 30-50 times those of a traditional receipt survey and Loop assists in keeping customer issues away from public social media.

“We deployed Benbria‘s Loop solution with the goal of growing our market share and increasing our competitive advantage. Benbria is helping us establish a deeper personal connection between our staff and our customers by facilitating more feedback during their visit. This real-time staff action is helping us to enhance the customer‘s experience, mitigate negative online reviews and foster positive ratings, while up-to-the-second customer insight on quality of food, service and facilities has helped us to boost employee motivation and productivity on a daily basis.”Nancy Wuttunee, Senior Director Operating Excellence A&W Canada


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