Loop® Mobile Customer Engagement is a communication and operational change solution that digitally extends the dining room and focuses staff on operational excellence. Loop’s benefits include increased same store sales, increased customer satisfaction, preempted negative online reviews, increased field-level data for training and problem resolution and real-time measurement of key performance drivers.

“We deployed Benbria‘s Loop solution with the goal of growing our market share and increasing our competitive advantage. Benbria is helping us establish a deeper personal connection between our staff and our customers by facilitating more feedback during their visit. This real-time staff action is helping us to enhance the customer‘s experience, mitigate negative online reviews and foster positive ratings, while up-to-the-second customer insight on quality of food, service and facilities has helped us to boost employee motivation and productivity on a daily basis.”Nancy Wuttunee, Senior Director Operating Excellence A&W Canada