Hotel Guest

Loop® helps hotels enhance the guest experience before, during and after their stay. Measured benefits include recovered at-risk guests, increased guest satisfaction, preempted negative online reviews, and data for operational change measurement. Loop real-time reporting delivers field-level data for training and problem resolution, and leverages trending data to improve hotel operations and key performance drivers.

“We deployed Benbria‘s Loop solution with the goal of growing our market share and increasing our competitive advantage. Benbria is helping us establish a deeper personal connection between our staff and our customers by facilitating more feedback during their visit. This real-time staff action is helping us to enhance the customer‘s experience, mitigate negative online reviews and foster positive ratings, while up-to-the-second customer insight on quality of food, service and facilities has helped us to boost employee motivation and productivity on a daily basis.”Nancy Wuttunee, Senior Director Operating Excellence A&W Canada


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