Hotel Guest

Guest experience is the ultimate differentiator. Loop™ Mobile Guest Engagement enables hoteliers to save at-risk guests, increase guest satisfaction, enhance the guest experience, improve business operations, increase market share, improve online ratings and foster positive reviews.

“We deployed Benbria‘s Loop solution with the goal of growing our market share and increasing our competitive advantage. Benbria is helping us establish a deeper personal connection between our staff and our customers by facilitating more feedback during their visit. This real-time staff action is helping us to enhance the customer‘s experience, mitigate negative online reviews and foster positive ratings, while up-to-the-second customer insight on quality of food, service and facilities has helped us to boost employee motivation and productivity on a daily basis.”Nancy Wuttunee, Senior Director Operating Excellence A&W Canada