Hotel Guest

Loop® Mobile Customer Engagement is a communication and operational change solution that digitally extends the hotel property and focuses staff on operational excellence. Loop’s benefits include increased bookings, recovered at-risk guests, increased guest satisfaction, preempted negative online reviews, increased field-level data for training and problem resolution, and real-time measurement of key performance drivers.

“We deployed Benbria‘s Loop solution with the goal of growing our market share and increasing our competitive advantage. Benbria is helping us establish a deeper personal connection between our staff and our customers by facilitating more feedback during their visit. This real-time staff action is helping us to enhance the customer‘s experience, mitigate negative online reviews and foster positive ratings, while up-to-the-second customer insight on quality of food, service and facilities has helped us to boost employee motivation and productivity on a daily basis.”Nancy Wuttunee, Senior Director Operating Excellence A&W Canada