Overview

By engaging with customers via multi-modal notification, acting on their input, and closing the loop in real-time, the Benbria solution enables companies to achieve significant economic benefits, including increased same-store-sales, reduced operational costs, improved employee performance and increased customer loyalty.

Benbria’s award-winning products include:

Loop™ is a customer engagement solution that enables businesses to capture real-time customer experience (criticism or praise) through the customer’s channel of choice and direct it to front-line staff who can engage, act, and resolve customer issues in real-time. Metrics are centrally tracked and available in real-time reports to all levels of management, holding the front-line staff accountable for improving loyalty and the experience for the next customer through the door.

BlazeCast® is a customer notification solution that enables organizations to streamline the delivery of timely information. From routine day-to-day activities such as billing notices, order status, and appointment reminders to crisis-oriented events such as outages, recalls, and emergency response, BlazeCast allows companies to deliver timely information to the right people at the right time, using the recipient’s preferred mode of communication.

BlazePoint™ is a two-way talkback IP speaker which enables organizations to improve the speed, reach and efficiency of daily and crisis-oriented communication. BlazePoint serves as a reliable communication channel when conventional methods of email, texting, mobile and landline phones fail due to throughput, technical or “contactability” issues.