“Benbria was chosen to receive a Product of the Year Award for creating exceptional advancements in communications solutions that help companies improve brand loyalty and advocacy,” said Rich Tehrani, CEO, TMC. “BlazeCast has shown benefits in helping companies improve the customer experience by ensuring faster delivery and response to real-time information using the customer’s media of choice. Congratulations to the entire team at Benbria. I look forward to more innovative solutions from them in the coming year.”
Real-time Interactive Customer Experience Drives Loyalty
Hearing directly from customers at critical points in the business cycle -- and acting immediately on their feedback -- is essential to enhancing the customer experience, building retention and creating advocacy. Failure or slowness to receive and respond to timely customer feedback due to manual processes or a lack of reliable notification and escalation processes can decrease customer satisfaction and business performance. BlazeCast provides the solution by enabling businesses to proactively connect with customers, employees and key stakeholders through the media of their choice such as mobile apps, text messaging, social media, voice, live conferencing and e-mail, to name a few. With BlazeCast, businesses have a centralized and automated way to listen, respond, act, resolve and follow up on customer feedback in real-time.
“We are honored to receive TMC’s recognition for exceptional product innovation, as the BlazeCast Customer Notification solution was developed to help companies foster greater customer loyalty," said Mason Du, Vice President of Products, Benbria Corporation. “Through a closed-loop feedback strategy, we’re helping companies achieve a real-time and interactive customer experience that will enable companies to build stronger customer relationships – resulting in repeat business, positive word-of-mouth – and ultimately, a true competitive edge.”
The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2010 through March 2011 were chosen as winners of the Communications Solutions Product of the Year Award.
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer ofITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. For more information about TMC, visit http://www.tmcnet.com/
About Benbria
Benbria is a global leader in customer notification solutions. The company’s flagship product, BlazeCast®, helps companies to improve the customer experience by building better connections with customers, employees and key stakeholders using their preferred method of communication. By utilizing event-triggered, two-way notifications such as Social Media, Mobile Apps, Text, Voice and E-mail, Benbria enables companies to foster greater customer loyalty by implementing a closed-loop strategy that empowers companies to listen, respond, act, resolve and follow up on customer feedback in real-time. For more information visit: www.benbria.com.
Contact:
Benbria Corporation
Tony Busa
T: +1-613-271-5970 ext 1123
E: tony.busa@benbria.com
###
Benbria, BlazeCast and logo are trademarks of Benbria Corporation.
All other trademarks are the property of their respective owners.
“It’s an honor to be named a winner by Golden Bridge Awards and recognized by industry peers for our innovation in providing leading-edge notification solutions that help companies foster greater loyalty through an enhanced customer experience," said Andrea Baptiste, CEO, Benbria Corporation. “This award is a testament to our ability in helping companies improve loyalty and attain greater business value from customers by delivering an engaging, real-time and interactive customer experience.”
Voice of the Customer Trends
With the widespread adoption of mobile devices and billions of active social networking accounts, business‐to‐business (B2B) and business‐to‐consumer (B2C) customers are increasingly using the power of social media to help them make purchasing decisions and to stay better connected with their brands of choice. Now that consumers have access to mobile channels and the powerful voice of social media, they expect their loyalty not to be taken for granted. They expect companies to pay attention to their needs, acknowledge their concerns, resolve their issues -- and perhaps most importantly -- have this all done in real-time.
Improving Loyalty through an Enhanced Customer Experience
To meet the demands of the evolving social and mobile world, Benbria helps companies deliver a better customer experience by building valuable connections with their customers. BlazeCast enables companies to foster greater customer loyalty by implementing a closed-loop strategy that empowers companies to listen, respond, act, resolve and follow up on customer feedback in real-time.
BlazeCast allows companies to gather customer feedback through a variety of channels such as Facebook, Twitter, other social media, smartphone apps, email, web and texting, to name a few. Hearing directly from customers at critical points in the business cycle -- and acting immediately on their feedback -- is essential to enhancing the customer experience, building retention and creating advocacy. Failure or slowness to receive and respond to timely customer feedback due to manual processes or a lack of reliable notification and escalation processes can decrease customer satisfaction and business performance.
BlazeCast uses real-time customer input, via the media of their choice, to drive pointed feedback to designated employees empowered to acknowledge, escalate and resolve issues. This closed-loop feedback process enhances the customer experience by providing acknowledgement that their feedback was received, as well as follow-up to demonstrate that their concerns have been addressed and resolved. It is that immediacy to act on customer feedback in a streamlined manner and bring accountability, acknowledgement and a closure loop back to the customer that will give companies a well-understood increase in customer loyalty and advocacy.
About the Golden Bridge Awards
Golden Bridge Awards are an annual industry and peers recognition program honoring Best Companies in every major industry from large to small and new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world. Learn more about The Golden Bridge Awards at www.goldenbridgeawards.com
About Benbria
Benbria is a global leader in customer notification solutions. The company’s flagship product, BlazeCast®, helps companies to improve the customer experience by building better connections with customers, employees, and key stakeholders using their preferred method of communication. By utilizing event-triggered, two-way notifications through a variety of channels such as Facebook, Twitter, other social media, smartphone apps, email, web and texting, Benbria enables companies to foster greater customer loyalty by implementing a closed-loop strategy that empowers companies to listen, respond, act, resolve and follow up on customer feedback in real-time. For more information visit: www.benbria.com.
Contact
Benbria Corporation
Tony Busa
T: +1-613-271-5970 ext 1123
E: tony.busa@benbria.com
###
Benbria, BlazeCast and logo are trademarks of Benbria Corporation.
All other trademarks are the property of their respective owners.
“We congratulate Benbria as this award underscores their innovation and continued success in helping enterprises around the world to improve their communications and response to critical issues through intelligent notification solutions,” said Rich Tehrani, CEO, TMC. "Benbria has proven they are committed to quality and excellence while addressing real needs in the enterprise marketplace. We're proud to honor their hard work and accomplishments and look forward to more innovative solutions from Benbria in the future."
“We’re pleased to see that Benbria BlazeCast has not only been widely accepted by customers around the world, but it continues to be recognized by respected industry experts such as Unified Communications magazine," said Andrea Baptiste, CEO, Benbria Corporation. “Being awarded Product of the Year is a great achievement for Benbria as it further validates the value our intelligent notification solutions bring to enterprise, government, higher education, healthcare, and food service customers.”
Intelligent Notification Solution Streamlines Incident Escalation and Resolution
When an emergency or business critical event takes place, every organization has the responsibility to provide a quick and remedial response. The key to maintaining safety and operational continuity is to proactively plan with efficient processes and the right communication tools that enable automated real-time notification, collaboration and response.
Benbria BlazeCast helps organizations to improve connections, enhance safety, and ensure operational continuity by enabling automated notifications across a wide range of channels and devices to employees, customers, key stakeholders and targeted groups.
BlazeCast empowers organizations to streamline accountability, escalation and resolution of incidents by enabling faster delivery and acknowledgement of vital information through multi-modal notifications. BlazeCast delivers an intuitive, streamlined and centralized way to rapidly notify people, mobilize crisis response teams, gather feedback, and connect stakeholders with the right people, at the right time, with the right information.
About Unified Communications magazine
Launched in July 2007, Unified Communications magazine is devoted to educating enterprise decision makers on why and how they need to deploy unified communications (UC) solutions. Every issue of Unified Communications magazine features a comprehensive news section; case studies of successful deployments and lessons learned; interviews with leading hardware and software companies; and an 'industry' section, featuring analysis of important mergers and acquisition, partnerships and a Wall Street perspective on the unified communications market. Unified Communications has a readership of 100,000. For more information, please visit www.uc-mag.com.
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.
About Benbria
Benbria is a global leader in intelligent incident notification solutions. The company’s flagship product, BlazeCast®, enable organizations to improve safety, optimize performance, and maintain operational continuity by providing accountability, escalation and resolution of critical issues and routine tasks via faster delivery and response to vital information through multi-modal notifications.
Highly flexible and powerful, the BlazeCast Intelligent Notification Solution addresses the needs of small to mid-size organizations and scales to the needs of Fortune 1000 and large enterprises. It supports public safety and community-based notification applications common with government, state and local agencies, healthcare and educational institutions, as well as, critical infrastructures such as airports, utilities and related facilities. For more information visit: www.benbria.com.
Contact:
Benbria Corporation
Tony Busa
T: +1 613 271 5970 ext 1123
E: tony.busa@benbria.com
TMC
Jan Pierret
T: 203-852-6800, ext. 228
E: jpierret@tmcnet.com
###
Benbria, BlazeCast and logo are trademarks of Benbria Corporation.
All other trademarks are the property of their respective owners.
Ottawa, ON (PRWEB) October 14, 2010 -- Benbria, a provider of intelligent notification solutions, is pleased to announce being named a Canada’s Top 10™ Competition Technology Winner. Benbria was chosen by an independent expert panel of Canadian and US venture capitalists, for exhibiting the critical qualities necessary for success—an innovative product or service, a strong business case, a driven management team and a strategy to deliver to the marketplace. As a Canada’s Top 10™ Winner, Benbria joins the ranks of Canada’s best investment prospects in the technology, life science, and cleantech sectors. This award comes on the heels of Benbria placing 11th in the PROFIT HOT50 listing of Canada’s fastest growing emerging companies.
"I continue to be impressed by the quality of companies that I see coming out of Canada,” says Bernhardt Zeisig, Partner, Cycle Ventures LLC. “Because of programs like this, I get to review companies that I would normally not see. This competition is an effective way to put companies in front of investors like us."
"Being a Canada’s Top 10™ Winner will give Benbria better exposure to more investors in the US and Canada," said Andrea Baptiste, CEO of Benbria. "We are honoured to receive this distinction, and be recognized as a technology innovator by the investment community."
About the Canada’s Top 10™ Competition:
The vision for the Canada's Top 10™ is to be Canada's premier investment oriented competition by selecting the best potential investments in Canada for investors and providing high value added services to companies to increase their chances of success, both as they source investment and as they grow and compete in the global environment. Since its inception, competition alumni have secured more than $600M in venture capital financing.
About Benbria:
Benbria delivers unified notification applications that help organizations communicate more effectively to large and targeted groups of people. Benbria's flexible solutions enable rapid information delivery during emergencies and simplify tedious day-to-day notification tasks. Employing the latest IP and web technologies, Benbria products provide increased reach, intelligent workflow, and extend existing communication mediums. Headquartered in Ottawa, Canada, Benbria has customers in education, government, and industry. (Additional information at www.benbria.com)
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Benbria and logo are trademarks of Benbria Corporation.
Canada's Top 10™ is a trade-mark of OCRI - Ottawa Centre for Research and Innovation.
All other trademarks are the property of their respective owners.
The PROFIT HOT 50 is the definitive ranking of Canada’s Emerging Growth Companies. Published in the October issue of the PROFIT magazine and online at PROFITGuide.com, the PROFIT HOT 50 ranks young firms by two-year revenue growth.
Benbria recorded over 850% revenue growth over two years. Benbria has expanded its flagship BlazeCast notification system product line into multiple vertical markets, including retail, education, and manufacturing, and internationally with customers in Canada, US, Australia, and India.
"Creativity, foresight and focus are just some of the traits required to launch a successful business in today’s volatile marketplace," says PROFIT editor Ian Portsmouth. "This year's PROFIT HOT 50 leaders have these qualities in abundance, plus many effective management ideas that other business owners would do well to borrow."
"We are very pleased that Benbria has been recognized as one of the fastest growing companies nationwide," said Andrea Baptiste, CEO of Benbria. "It is a great achievement that validates the hard work and dedication of our team."
PROFIT: Your Guide to Business Success is Canada’s preeminent publication dedicated to the management issues and opportunities facing small and mid-sized businesses. For 28 years, Canadian entrepreneurs and senior managers across a vast array of economic sectors have remained loyal to PROFIT because it’s a timely and reliable source of actionable information that helps them achieve business success and get the recognition they deserve for generating positive economic and social change. Visit PROFIT online at www.PROFITguide.com.
Benbria delivers unified notification applications that help organizations communicate more effectively to large and targeted groups of people. Benbria's flexible solutions enable rapid information delivery during emergencies and simplify tedious day-to-day notification tasks. Employing the latest IP and web technologies, Benbria products provide increased reach, intelligent workflow, and extend existing communication mediums. Headquartered in Ottawa, Canada, Benbria has customers in education, government, and industry. (Additional information at www.benbria.com)
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]]>Benbria’s product offering is BlazeCast, a cross-media unified notification solution that is designed to meet the communication needs of different organizations, from schools to hospitals, corporations to retail chains. Benbria focuses on intelligently reaching large and targeted groups of people, and ensuring important information is received.
“Benbria’s next generation unified notification applications are revolutionizing the mass communication challenges of today and tomorrow,” stated Wayne Gudbranson, President & CEO of Branham Group. “In addition, it’s solid financial backing, prominent strategic partnerships, impressive list of customers and sound management team leads Branham to believe that there is no question that Benbria has the potential to be a leader within the Canadian ICT Industry in the years to come.”
“We are very pleased that Benbria has been selected to represent the forefront of Canadian technology start-up companies”, said Andrea Baptiste, CEO of Benbria. “Being ranked in this list is important because it shows that the company is getting recognized on a nationwide scale as a technology leader.”
The 2010 Branham300 list was released in early April on the Branham300 website (www.branham300.com) and in the April/May issue of Backbone Magazine, which is distributed nationally with The Globe and Mail.
Benbria delivers unified notification applications that help organizations communicate more effectively to large and targeted groups of people. Benbria’s flexible solutions enable rapid information delivery during emergencies and simplify tedious day-to-day notification tasks. Employing the latest IP and web technologies, Benbria products provide increased reach, intelligent workflow, and extend existing communication mediums. Headquartered in Ottawa, Canada, Benbria has customers in education, government, and industry. (Additional information at www.benbria.com)
Branham Group is a leading industry analyst and strategic consulting firm servicing the global information technology marketplace. Branham Group assists information technology companies and related institutions in achieving market success through its custom consulting services (Planning, Marketing and Partnering), and through its multi-client research subscription programs (eHealth, Outsourcing, Green IT and Wireless). Branham also produces an annual listing of the top information technology companies in Canada (www.branham300.com), tracks the Canadian Outsourcing industry (www.branhamoutsourcing.com) and monitors over 450 eHealth vendors. For more information regarding Branham Group, please visit www.branhamgroup.com.
Benbria and logo are trademarks of Benbria Corporation.
All other trademarks are the property of their respective owners.
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]]>No one would ever accuse Benbria Corp. of being in the disaster business. But CEO Andrea Baptiste does say there’s a distinct market opportunity both now and on the horizon in public safety and security, of which the company’s product has more than a few applications. “A big part of that (opportunity) is ‘How do you notify the right people at the right time, with the right information?’” she says. Put simply, Benbria’s intelligent notification offering provides a two-way mass communications system on multiple platforms including PC, IP paging to overhead speakers, mobile technology and voice messaging. Recipients and confirmation feedback are tracked with live updating reports, allowing users to view who’s received what message and where they are.
]]>Benbria delivers unified notification applications that help organizations communicate more effectively to large and targeted groups of people. Benbria’s flexible solutions enable rapid information delivery during emergencies and simplify tedious day-to-day notification tasks. Employing the latest IP and web technologies, Benbria products provide increased reach, intelligent workflow, and extend existing communication mediums. Headquartered in Ottawa, Canada, Benbria has customers in education, government, and industry. (Additional information at www.benbria.com)
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,000 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossfire Media), Digium|Asterisk World and AstriCon (in conjunction with Digium), and Communications Developer Conference.
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